Due to the nature of our products, we do not accept returns or exchanges.

We want you to be completely satisfied with your purchase. If you receive a damaged or defective item, please contact us within 3 days of your delivery. Include your order number and a photo of the damage or defect. We will arrange for a replacement or refund as quickly as possible.

Once your request is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Shipping costs are non-refundable. If you receive a refund, the cost of shipping will not be included unless the issue was due to our error.

If you have any questions about our return policy or need assistance, please contact us at:

customer@auraearth.us

Thank you for being apart of AURA. We appreciate your business!